What is the project?

Gladstone Regional Council is developing an Access and Inclusion Action Plan to enhance the inclusion and accessibility experience for our people, customers, community and visitors, as part of the 2023/24 Operational Plan.

This Action Plan will provide guiding principles for Council aimed at enhancing and facilitating equitable access, encouraging participation and promoting greater understanding for all members of the Gladstone Region community and beyond.

Council will engage with residents and community groups to better understand their needs and the barriers they've experienced when accessing Council information, services, events and facilities.

What decision will be made?

What is the latest update on the project?

Council completed the first stage of community engagement in March 2024 which focused on understanding the community’s experiences when interacting with Council and their perception of Council’s current level of accessibility.

Using the community’s feedback, combined with an audit of Council’s existing facilities, services and policies, we have developed a draft Access and Inclusion Action Plan.

A public submission period is now open and we invite the community to provide feedback on the draft Action Plan. Details below.

How can I join the conversation?

Stage 2

Other ways to make a written submission

Stage 1

What else do I need to know?

An Access and Inclusion Action Plan is a series of objectives and action items that form a roadmap towards better accessibility and inclusivity for our community.

Access and Inclusion Action Plans are emerging as best practice throughout Australia. Although not currently mandated in Queensland, many local governments are developing or have already completed their action plans.

The development of the Access and Inclusion Action Plan is an initiative within Council’s Operational Plan 2023/24 and is a priority for Council moving forward.

Council's Community Partnership team are leading the development of the Access and Inclusion Action Plan, as an initiative of the 2023/24 Operational Plan.

Council has procured Get Skilled Access (GSA) as a consultant to facilitate internal and external engagement and produce the Action Plan. GSA is a disability inclusion consulting firm founded by wheelchair tennis champion, Paralympian and 2022 Australian of the Year Dylan Alcott AO.

The Action Plan will be holistic in that it will be designed to benefit all of community.

Council recognises that certain groups and/or individuals in our community may have different accessibility needs and different experiences of inclusion.

While the plan will have a whole of community approach, we are particularly interested in understanding the needs and experiences of people with a disability, Aboriginal and Torres Strait Islander people, seniors, young people, culturally and linguistically diverse people, and people who identify as LGBTQIA+.

Each action item on the plan will be assigned to a team within Council who will be responsible for implementing the change or initiative.

Regular monitoring and reporting will keep Council accountable for the delivery of the action items and will keep the momentum going towards a more accessible and inclusive Council.

Feedback will be sought from the Community to ensure that the Action Plan is achieving its objectives and meeting community expectations.