This site is owned and operated by the Gladstone Regional Council using software licensed from Social Pinpoint (“Social Pinpoint”). For details on how the Gladstone Regional Council collects and protects your personal information, refer to their Privacy Policy below. For details of how Social Pinpoint may collect and access personal information, please refer to Social Pinpoint’s Privacy Policy.

Privacy Statement

The Queensland Government has introduced privacy legislation which applies to the Queensland public sector (including local governments from 1/7/2010) —the Information Privacy Act 2009. The Information Privacy Act contains a number of privacy principles which set out how agencies may and must handle personal information. Personal information means any information from which your identity is apparent or can reasonably be ascertained.

Gladstone Regional Council has developed this Privacy Statement, which sets out details of how Council handles personal information and the types of personal information it holds in relation to its website. A general Information Privacy Policy which does not specifically relate to this website has also been developed.

Collection and handling of personal information
Email correspondence
Security of information
Statistical information
Wireless Network Service
More Information

Gladstone Regional Council Privacy Policy

NOTE: The Gladstone Regional Council Privacy Policy for the Conversations Platform should be read in addition to Social Pinpoint’s Privacy Policy.

Our policy is to respect and protect the privacy of our website users and, as a general rule we do not collect personal information about you when you visit our site. You are able to visit our site without revealing any of your personal information.

However, you may enter your personal information into forms available on our website to avail yourself of various online facilities. In these cases, your details will only be used and accessed in accordance with the statement provided on the form.

Collection and handling of personal information

Where you provide your personal information during the course of completing a form, survey or other activity on our website, your details will be used and accessed in accordance with the statement provided on the form. In addition to any privacy statements provided on the form, by providing your personal information, you agree that your personal information will:

  • be used and accessed in accordance with the statement provided on the form, or otherwise be used for the processing of your request and for performing other Council and administrative functions related to your request – this may include access to your personal information by Council employees, contractors or sub-contractors engaged by Council;
  • be transferred both inside and outside of Australia to AWS Comprehend (an Amazon cloud based platform) for the purposes of undertaking automatic data analysis with such data being used in accordance with the Amazon Privacy Notice (accessible here: ); and
  • where your access to Council’s site is integrated with Facebook functionality, be shared with and processed by Facebook in accordance with the Facebook Data Policy (accessible here: which you can request to be deleted by Facebook in accordance with your individual Facebook settings used to link to or otherwise participate on Council’s platform.
  • Your personal information may be stored offshore without the same protections in relation to personal information which apply in Australia.

    If you would like to request that your data is deleted from the Conversations Platform, please contact Please note that Council will continue to maintain an internal record any deleted data deleted from the Conversations Platform in accordance with the Public Records Act 2002 (Qld).


A cookie is a small file stored by the web browser software on your computer. Cookies may be used when accessing certain areas of a website. The use of cookies allows information to be transmitted between pages within a website. Cookies are used in accordance with Social Pinpoint’s Privacy Policy and Amazon’s Policy.

Email correspondence


correspondence sent to this site may be treated as a public record and retained

as required by the Public Records Act 2002 and other relevant legislation.


email address details will not be added to a mailing list (unless you so

request), nor will we disclose these details to third parties (except for

Social Pinpoint and Amazon) without your consent, unless required by law. Email

messages may be monitored by our information technology staff for system

trouble-shooting and maintenance purposes.

Security of information

Your personal information is protected by law. These laws prohibit any person from accessing, using or disclosing any personal information except in the performance of their duties or in specific circumstances permitted by these laws.

While we provide a secure and reliable system, this site does not provide facilities for the secure transmission of information across the Internet. Users should be aware that there are inherent risks associated with the transmission of information across the Internet, and that use of the contact facilities provided through this website is at the risk of the user.

Statistical information

When you view the Gladstone Regional Council website, our web server makes a record of your visit and logs the following information for statistical purposes:

  • your server (IP) address
  • the type of browser and operating system used
  • the date and time of your visit
  • the previous site visited
  • the pages accessed and the files downloaded, and
  • the time spent on individual pages and the site overall

Gladstone Regional Council will not make any attempt to use these statistics to identify individual users. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our log files.

We may also record search terms that you enter when using this website’s search engine. These search terms are used to gauge what information is commonly sought and to improve the services that we provide. This information is not associated with any other information that we collect.

More information

Gladstone Regional Council’s Information Privacy Policy P-2017-06 sets out Council’s legislative obligations and establishes a framework for the responsible collection and handling of personal information by Gladstone Regional Council.