At Gladstone Regional Council, we’ve shaped our customer experience principles around what matters most to you.
It only takes a few minutes, your responses are completely confidential and will be stored securely in line with Council’s Privacy Policy. We will use the results to guide staff development and shape the way we deliver services across the region.
Gladstone Regional Council would like to acknowledge the Bailai, the Gurang, the Gooreng Gooreng and the Taribelang Bunda people who are the traditional custodians of this land. Gladstone Regional Council would also like to pay respect to Elders both past, present and emerging, and extend that respect to other Aboriginal and Torres Strait Islander people. Learn more about our journey in Council’s Reconciliation Action Plan (RAP).
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Have questions or want to learn more about a project, contact us below:
| Phone | (07) 4970 0700 |
|---|---|
| info@gladstone.qld.gov.au | |
| In writing | PO Box 29, Gladstone Qld 4680 |
101 Goondoon Street, Gladstone Qld 4680
3 Don Cameron Drive, Calliope Qld 4680
41 Blomfield Street, Miriam Vale Qld 4677
Cnr Wyndham & Hayes Avenues, Boyne Island Qld 4680
71 Springs Road, Agnes Water Qld 4677
47 Raglan Street, Mount Larcom Qld 4695
This site is owned and operated by the Gladstone Regional Council using software licensed from Social Pinpoint (“Social Pinpoint”). For details on how the Gladstone Regional Council collects and protects your personal information, refer to their Privacy Policy below. For details of how Social Pinpoint may collect and access personal information, please refer to Social Pinpoint’s Privacy Policy.
Privacy Statement
The Queensland Government has introduced privacy legislation which applies to the Queensland public sector (including local governments from 1/7/2010) —the Information Privacy Act 2009. The Information Privacy Act contains a number of privacy principles which set out how agencies may and must handle personal information. Personal information means any information from which your identity is apparent or can reasonably be ascertained.
Gladstone Regional Council has developed this Privacy Statement, which sets out details of how Council handles personal information and the types of personal information it holds in relation to its website. A general Information Privacy Policy which does not specifically relate to this website has also been developed.
Collection and handling of personal information
Cookies
Email correspondence
Security of information
Statistical information
Wireless Network Service
More Information
NOTE: The Gladstone Regional Council Privacy Policy for the Conversations Platform should be read in addition to Social Pinpoint’s Privacy Policy.
Our policy is to respect and protect the privacy of our website users and, as a general rule we do not collect personal information about you when you visit our site. You are able to visit our site without revealing any of your personal information.
However, you may enter your personal information into forms available on our website to avail yourself of various online facilities. In these cases, your details will only be used and accessed in accordance with the statement provided on the form.
Where you provide your personal information during the course of completing a form, survey or other activity on our website, your details will be used and accessed in accordance with the statement provided on the form. In addition to any privacy statements provided on the form, by providing your personal information, you agree that your personal information will:
Your personal information may be stored offshore
without the same protections in relation to personal information which apply in
Australia.
If you would like to request that your data is deleted from the Conversations Platform, please contact info@gladstone.qld.gov.au. Please note that Council will continue to maintain an internal record any deleted data deleted from the Conversations Platform in accordance with the Public Records Act 2002 (Qld).
A cookie is a small file stored by the web browser software on your computer. Cookies may be used when accessing certain areas of a website. The use of cookies allows information to be transmitted between pages within a website. Cookies are used in accordance with Social Pinpoint’s Privacy Policy and Amazon’s Policy.
correspondence sent to this site may be treated as a public record and retained
as required by the Public Records Act 2002 and other relevant legislation.
Your
email address details will not be added to a mailing list (unless you so
request), nor will we disclose these details to third parties (except for
Social Pinpoint and Amazon) without your consent, unless required by law. Email
messages may be monitored by our information technology staff for system
trouble-shooting and maintenance purposes.
Your personal information is protected by law. These laws prohibit any person from accessing, using or disclosing any personal information except in the performance of their duties or in specific circumstances permitted by these laws.
While we provide a secure and reliable system, this site does not provide facilities for the secure transmission of information across the Internet. Users should be aware that there are inherent risks associated with the transmission of information across the Internet, and that use of the contact facilities provided through this website is at the risk of the user.
When you view the Gladstone Regional Council website, our web server makes a record of your visit and logs the following information for statistical purposes:
Gladstone Regional Council will not make any attempt to use these statistics to identify individual users. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our log files.
We may also record search terms that you enter when using this website’s search engine. These search terms are used to gauge what information is commonly sought and to improve the services that we provide. This information is not associated with any other information that we collect.
The following Terms and Conditions govern the use of Conversations Gladstone (“the Site”). The Site is owned and operated by Social Pinpoint Pty Ltd, on behalf of Gladstone Regional Council.
By accessing and using this Site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and Moderation Policy. These Terms apply to all visitors and users of this Site. Linked Sites, affiliated services or third party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you should discontinue using the Site immediately.
If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Policy and Moderation Policy).
What are the conditions with a user’s account?
While using the Site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our Site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this Site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to Social Pinpoint. In some cases, we or our agents may require access to your user accounts to respond to technical issues.
We are not responsible for the content on the Site that has been provided by the users of the Site and third party businesses and organisations. Any content posted by you is subject to the rules of our Moderation Policy. At our sole discretion, your contribution to the Site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely and may be accessible outside of Australia. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
What does Social Pinpoint require from their users?
You must understand and agree that, without limitation:
Can your account be suspended or terminated?
We may terminate or suspend access to your Site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the Site.
If you want to terminate your own account, please send an email to info@socialpinpoint.com.
Governing Law
These Terms shall be governed in accordance with the laws of Victoria, Australia, without regards to its conflict of law provisions.
Indemnification
Social Pinpoint, its subsidiaries, affiliates, officers, agents, licensors and other partners and Gladstone Regional Council are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.
What content does Social Pinpoint own?
Your Say website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of Social Pinpoint and its suppliers and licensors. Social Pinpoint owns and retain all proprietary rights in the intellectual property. All intellectual property in the content of this Site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.
Any original content that you submit or post on our Site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.
Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property.
We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.
Disclaimer and Warranties
Users must agree that you use of the Site is at your own risk. We make no warranty that the Site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the Site is done at their own risk and are responsible for any damages to their computer system or loss of data.
Indigenous Users are advised that content on the Site may contain images and videos of deceased indigenous persons and discretion is advised.
What happens if these Terms change?
We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our Site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our Site.
Contact Us
If you have any questions about these Terms, please contact us at info@socialpinpoint.com
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